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Explanation of Jetabroad's Fees & Airline Charges

Wherever possible, all fees, taxes and charges associated with the purchase of air travel are included in Jetabroad's airfare search process. Additional charges may be applied by Jetabroad and participating airlines for additional services. Jetabroad's booking fees are non-refundable.

Service Item Explanation

Ticket refund and cancellation processing

Jetabroad Service Fees
AUD $100.00 per passenger for tickets issued in all currencies other than NZD
NZD $125.00 per passenger for tickets issued in NZD
Airline Service Fee
Varies
  • Jetabroad charges a service fee for refunds related to partial or complete cancellation of a reservation
  • Many airfares are non-refundable once purchased. A large majority of partially used tickets are non-refundable
  • In addition to Jetabroad's fee, if a ticket is partially or fully refundable, airlines may charge a cancellation penalty of between 0% and 90% of the fare value of each ticket*. Each airline has a specific cancellation policy specific to each airfare.
  • Airline cancellation fees apply to each individual ticket issued. Jetabroad fees apply per passenger irrespective of the number of tickets issued per passenger.
  • Name change

  • Ticket re-issue

  • Ticket re-validation

  • Itinerary change

  • Upgrade

Jetabroad Service Fees
AUD $50.00 per passenger for tickets issued in all currencies other than NZD.
NZD $65.00 per passenger for tickets issued in NZD.
Airline Service Fee
Varies
  • Any change to a ticketed reservation requires Jetabroad to reissue or revalidate the ticket. Changes may not be permitted.
  • Names provided for ticketing purposes must exactly match the first name and surname as they appear on each traveller's passport. Name change policy varies from airline to airline. Some airlines do not allow name changes at all - so please ensure the names provided in your reservation match your passport details.
  • Airline change fees apply to each individual ticket issued. Jetabroad fees apply per passenger irrespective of the number of tickets issued per passenger.

Ticket for collection at airport or city ticket office on departure (referred to as a Prepaid Ticket Advice - or PTA)

Jetabroad Service Fees
No Charge
Airline Service Fee
Varies
  • Airlines generally levy a charge when a customer's reservation requires a ticket to be issued at the point of departure. Each airline will have a different policy - fees range from $50 per reservation to $150 per ticket*
  • Not all tickets can be processed as e-tickets. Consequently, customers should ensure they will be at the address provided during the booking process should the reservation require paper ticketing. Paper tickets will be dispatched within 1 business day of reservation by Express Post. Delivery to Australian addresses is generally within 2 business days after dispatch. Delivery to New Zealand and UK addresses is generally within 5 business days after dispatch. Delivery to other countries varies from 3 -10 business days.

Telephone-assisted bookings

Jetabroad Service Fees
AUD $50.00 per booking or equivalent in other currencies.
  • Jetabroad has designed a simple online booking process for international travel. However, you can contact one of our experienced travel consultants if you require off-line booking assistance. Where it is possible to book a reservation online, Jetabroad levies an assisted booking fee for phone or email reservations. Where, for whatever reason, it is not possible to book online, this fee is waived by Jetabroad.

Request for additional invoice for reimbursement/tax purposes

Jetabroad Service Fees
AUD $10.00 per invoice or equivalent in other currencies.
  • International airfares do not incur GST/VAT. Your email confirmation serves as a proof of purchase and contains the total price charged for your booking. Should you require a special invoice (eg. on letterhead), the additional fee applies.
*Indicative figures only - airline charges are subject to change at anytime
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