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A child is 2-11 years old (unless otherwise specified)

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An infant is below 2 years old at the time of return

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Explanation of Jetabroad's Fees & Airline Charges

Wherever possible, all fees, taxes and charges associated with the purchase of air travel are included in Jetabroad's airfare search process. Additional charges may be applied by Jetabroad and participating airlines for additional services. Jetabroad's booking fees and payment fees are non-refundable.

Service Item Explanation
Ticket refund and cancellation processing
Jetabroad Service Fee

AUD $200.00 per passenger for tickets issued in all currencies other than NZD.

NZD $225.00 per passenger for tickets issued in NZD.

Airline Service Fee
Varies
  • Jetabroad charges a service fee for refunds related to partial or complete cancellation of a flight booking or reservation
  • Many airfares are non-refundable once purchased. A large majority of partially used tickets are non-refundable
  • Partially flown tickets, are generally non-refundable
  • In addition to Jetabroad's fee, if a ticket is partially or fully refundable, airlines may charge a cancellation penalty of between 0% and 90% of the fare value of each ticket*. Each airline has a specific cancellation policy specific to each airfare.
  • Airline cancellation fees apply to each individual ticket issued.
Name change
Ticket re-issue
Ticket re-validation
Itinerary change
Upgrade
Jetabroad Service Fee

AUD $75.00 per passenger for tickets issued in all currencies other than NZD.

NZD $80.00 per passenger for tickets issued in NZD.

Airline Service Fee
Varies
  • Any change to a ticketed reservation requires Jetabroad to reissue or revalidate the ticket. Changes may not be permitted.
  • Names provided for ticketing purposes must exactly match the first name and surname as they appear on each traveller's passport. Name change policy varies from airline to airline. Some airlines do not allow name changes at all – so please ensure the names provided in your reservation match your passport details.
  • Airline change fees apply to each individual ticket issued.
Telephone-assisted bookings
Jetabroad Service Fee
AUD $75.00 per booking or equivalent in other currencies.
  • Jetabroad has designed a simple online booking process for international travel. However, you can contact one of our experienced travel consultants if you require off-line booking assistance. Where it is possible to book a reservation online, Jetabroad levies an assisted booking fee for phone or email reservations. Where, for whatever reason, it is not possible to book online, this fee is waived by Jetabroad.
Request for additional invoice for reimbursement/tax purposes
Jetabroad Service Fee
AUD $10.00 per invoice or equivalent in other currencies.
  • International airfares do not incur GST/VAT. Your email confirmation serves as a proof of purchase and contains the total price charged for your booking. Should you require a special invoice (eg. on letterhead), the additional fee applies.

All Jetabroad service, change fees and airline charges are subject to credit card and PayPal payment fees.
*Indicative figures only – airline charges are subject to change at anytime.

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