Jetabroad Customer Support
To help us assist you, please fill in the online form below. Jetabroad Customer Support is based in Sydney, Australia and operates 9am to 5pm EST Monday to Friday.
What type of support do you require?
Due to ticketing methods, Customs/Immigration requirements and reasons of security, airlines require that the passenger names on the ticket are identical to those in the passport. Airlines will refuse boarding due to name errors.
The process of correcting the name provided in the booking (and therefore reflected on your ticket) is governed by the individual airline’s policy and the multiple steps involved are then processed by Jetabroad. Unfortunately, name corrections do not follow common sense - Jetabroad is not permitted to re-open a ticket and edit the name provided. In many cases, the airline requires a process involving the cancellation of the original ticket(s) and the issuance of new ticket(s).
The cost to process a name correction will include the airline change fee plus any applicable fare and tax differences (if a new ticket is required) and a Jetabroad fee of $150 per ticket.
Please note, Jetabroad does not modify the names provided during the online booking process. Ticket creation, including passenger names, is an automated process based on the information provided by the person booking, and all inputs are recorded in our system files.
You can use this form to provide the details of the name change request. By clicking 'Continue', you authorise Jetabroad to review the airline conditions and to charge the credit card used to make your booking the cost to make the necessary name correction. Alternatively, you can return to the 'Help page' and instead, request a cancellation.